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Mon to Sat 9am - 6pm

Sunday 10am - 5pm

Party FAQ - Important Please Read!

Here you will find all of the most frequently asked questions about having a party at Mambo's. This page also explains exactly how our parties are run and provide you with some printable content that will make your party run smoothly. Click on the questions below to see the answers.

 

Q. When do I pay the remaining balance?

 

Q. Do I still pay for people who don't turn up?

 

Q. What happens if siblings of the party guests turn up that are not invited?

 

Q. What happens if some guests don't have socks?

 

Q. Do I need to bring a knife to cut the cake?

 

Q. I would like a theme for my party, how do I get one?

 

Q. I have more than one child that is having their birthday at Mambo's at the same time, how many will be free?

 

Q. What's the cancellation policy?

 

Q. Can I print my own party guest list

Q. When do I pay the remaining balance?

The remaining balance must be paid before the party starts. We advise to pay the full balance the day before to avoid guests waiting in reception.

Q. Do I still pay for people who don't turn up?

We understand that sometimes not everybody will turn up to your party and it can be frustrating financially if you have to pay for them.

 

Classic & Mambo Mania parties

• You don't always have to pay for 'no shows' click HERE!

 

For example:

  • If you book for 18 children and only 13 turn up - you pay for 15 children.
  • If you book for 18 children and only 16 turn up - you pay for 16 children.

These numbers can be changed up to 24 hours before the party by calling or emailing info@mamboplay.com

 

Rumble in the Jungle (Picnic party)

You only pay for who turns up (Minimum of 10 to be paid for)

Q. What happens if siblings of the party guests turn up that are not invited?

All children must be paid for, either by adding them on to the party list - or paying the standard admittance price at the door via the parent (in which case food won't be provided for). We do urge all customers to make it clear to their party guests that siblings must be paid for.

Q. What happens if some guests don't have socks?

Socks must be worn at all times for hygiene reasons. They can be purchased at the desk for £1.00 per pair subject to availability.

Q. Do I need to bring a knife to cut the cake?

No, we have special plastic safety knifes available behind the counter for cutting the cakes.

Q. I would like a theme for my party, how do I get one?

We currently do not supply party themes for parties, but you are welcome to bring your own which will save you money!

Q. I have more than one child that is having their birthday at Mambo's at the same time, how many will be free? (Mania Only)

Only one birthday child will be free.

Q. What's the cancellation policy?

All deposits are non-refundable unless cancelled within 7 days of the booking being made.

Print your own party guest list

Click HERE to download your party guest list which you can hand over to reception upon arrival to get your guests signed in quickly.

Picnic Party

Our picnic party

Classic Party

Our classic party

Mambo Mania Party

Our ultimate party

Private Hire

Have the place to yourself